During these unprecedented times, our top priority is timely payment of your benefits. Whether you’re receiving a pension or about to start to, you can expect to receive your pension benefits in the usual way, at the same time. Our main priority is making sure that pensions, retirement and bereavement benefits are paid as normal.
As it is now difficult for your pension scheme administrator to post information to you, where possible they will respond to requests by email. If they don’t have an email address for you, they will try and contact you by telephone.
The Pensions Regulator suggests we point you to the MoneyHelper’s online guidance and money navigator tool to consider your financial wellbeing during the coronavirus pandemic.
If you are not sure who to contact, see: Covid-19 and your pension – where to get help.